Welcome!

This website, www.bespokehealthco.com.au, is owned and operated by Tegan McKenzie, trading as Bespoke Health Co. (ABN: 80 976 218 346). If you have any questions or need further information, please email me: bespokehealthco@outlook.com.

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional, specific terms of purchase or terms of service provided to you in relation to my products, services, training and courses. If there is any inconsistency between this document and those specific terms, these Website Terms & Conditions are overruled to the extent of the inconsistency.

Content Disclaimer

On this website and in my social media accounts, I provide information about sexuality, therapeutic yoni mapping, women's health and menstrual cycles, healthy relationships, intimacy, pleasure, and the importance of consent. This content is provided solely for your personal development, to improve your relationship with yourself and others. It is my aim to educate and empower you to develop a greater understanding and sense of connection with your own body. As we gain self-knowledge, we often experience a mindset shift as knowing more about who we are and our rights as women gives us deeper confidence to use our voice and speak up for ourselves and what we believe to be right.

Content Policy

I conduct extensive research in order to provide content that I believe to be valuable and true, but I have no responsibility for the use that you make of that information. Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products. Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the content, I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify my content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

Respectful Communication

I reserve the right to moderate any comments made on this website, in the Facebook Groups I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please.

Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated. 

Downloads

This site may offer paid and free downloads. While I take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle free, [I am/we are] not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate internet security to protect yourself against malicious interference from cybercriminals.

All downloads must be used responsibly and are for your personal use only. Please be aware that they contain generic information only and are best used in conjunction with a consultation.

External Links

From time to time, I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

Disclaimer for Services and Products

There are a number of ways you may choose to work with me that are available through my website. Simply fill out my enquiry form, and I will make the appropriate booking. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I offer:

• consultations

• nutrition coaching, including 1:1 and group programs

• personal/life coaching

• somatic sex coaching

• menstrual cycle coaching, including 1:1 and group programs

• therapeutic yoni mapping

• retreats & workshops, and

• glass dildos. and lubrication

• herbal teas, lixars, tinctures, massage oils, skin care and yoni care products

• new products will be updated as stocked

My intention in offering these services and products is to support you in developing healthy relationships (including with yourself) and further your sexual education. I belief that a greater understanding of our bodies and rights as women empowers us to engage in more effective self-advocacy, creating stronger women who are inspired to pass down their bodily wisdom through generations to come.

Why Work with me?

I hold qualifications in:

• holistic nutrition

• NLP practitioner

• women's health

• hormones & psychology

• somatic sexology

• therapeutic yoni mapping practitioner, and

• women's circle & workshop facilitation.

I believe it is my responsibility to:

• conduct sessions in a safe and ethical manner

• prioritise informed consent

• deliver what I have promised with integrity

• hold space for you to explore your needs

• practice within the scope of my qualifications

• undertake ongoing professional development

• make all reasonable efforts to meet a high standard of best practice, and

• make sure that I look after my own needs and boundaries so I can provide you with the best possible service.

What I Expect from You

Important information about how to care for your own wellbeing and get the most value out of working with me is set out below. If you have any questions or concerns, please email me before proceeding with your booking or purchase.

Important Information

This work may trigger deeply buried emotions and suppressed memories and feelings. It is essential that you have your own trauma strategy and a good handle on your mental health before we work together. My services are not counselling, therapy or a substitute for appropriate medical care. They are designed to complement work that you are already doing, whether that be with your GP, allied health professionals, psychologist, counsellor, mental health treatment team or other healing modality.

If you choose to undertake this work, you will need to exercise patience rather than expecting your work together to be done after one session. You will also need to take ownership of your own journey and be prepared to do the work instead of expecting me to wave a magic wand. There are no quick fixes in personal development. The outcomes you experience will be better with ongoing sessions, so I highly recommend being ready to commit to more than one appointment. This is because it takes time to for us to establish trust, consistency and accountability. You will get out of your sessions what you put in. I am just your guide! The onus is on you to come to your sessions with clean energy and the right attitude, showing up ready to embrace the experience.

I will send you a booking confirmation which contains all of the information you need to prepare for your session. Please ensure that you have read and followed the instructions given in this confirmation, and any follow-up emails that I send to you.

Yoni mapping is a vessel to take you to a deeper level of personal understanding, not an external solution to problems you may be experiencing. It may help to guide you towards answers by allowing you greater access to self-knowledge and intuition. This modality is internal somatic therapy or bodywork and has been accredited by the International Institute of Complimentary Therapy as a recognised therapeutic practice. While it necessarily involves intimate touch, it is not sexual or erotic in intention. I will remain fully clothed, maintain a professional approach, and check in to confirm your comfort and consent regularly throughout the session.

Every session looks different and is designed to adapt to your unique needs. Consent is a vital aspect of my service and you can change your mind at any time. However, rather than a refund, if you don’t wish to continue with a session, I will pivot the session into another type of support so you can process what is coming up for you. Even if you no longer wish to receive the physical component of my services, I will work with you to ensure you still feel safe and receive value from our work together.

My guidance and coaching are not counselling or a substitute for mental health support. I am not a clinically trained medical or mental health professional, and do not offer any kind of diagnoses with my services or offerings. At all times, you remain fully responsible for your own physical, emotional and mental wellbeing. If you are taking any medication or treatments, this is not the time to stop. If you are working with a different health practitioner, it is important that you inform me and continue any treatment plans. I am always happy to work collaboratively as part of your holistic health care team.

If any concerns arise during our work together, I strongly recommend you seek advice from an appropriately qualified professional. I may provide a referral to a trusted provider from my network if appropriate. Remember, it is important to get clearance from your doctor before making major changes to your lifestyle.

You will get the most out of working with me if you:

• are honest and open with me about how you are feeling, your expectations, and what you are willing to do and try

• have external support outside of me, someone you trust that you can talk to outside our sessions; this may include getting your partner involved so that you can work together to improve your relationship, if that is your goal

• adopt a flexible attitude

• are ready and willing to make changes and do the work to see things through, in and out of the sessions

• are open to a holistic approach and alternative perspectives, and

• are able to fund your desired sessions without going into hardship.

You might not be a good fit for this work if you:

• are not honest with me

• are not willing to do any homework that is suggested

• are disrespectful of our time

• are not committed and able to make changes to your life and relationships

• don't have the financial capacity for ongoing support

• are not emotionally stable and lack a reliable support network,

• are not willing to talk through the issues and emotions that are coming up for you and to engage fully in this work, or

• fail to understand that my services are NOT sex work.

Indemnity

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services and products meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind (other than negligence or deliberate wrongdoing) shall not exceed the amount that you have paid to me.

Payment Terms

All prices on my website are in Australian dollars and are not subject to GST.

I accept payment by direct deposit, cash or credit card, using Square. I do not have access to your account details. Any financial information you enter is stored in accordance with Square’s security policy: https://squareup.com/us/en/security/details

Payment is generally required at the time of booking for yoni mapping sessions and somatic sex coaching. Please note that your session will not commence unless payment is received in full at least 9 days before your appointment.

Workshops and retreats must be paid upfront at time of booking.

For nutrition packages, you have the option of paying 50% upfront and the remainder by week 4.  This payment plan is offered for your convenience only, so you can spread your payment out over time You are still committed to paying the whole amount, even if you change your mind, as you have had access to my intellectual property and I prepare an individualised program for you, starting with your booking. It is your responsibility to ensure you have sufficient funds to make your second payment on time.

I will send a reminder email if your payment is overdue. If a payment is not received with 48 hours of receiving this reminder, there will be no further sessions until your payments are up to date. If your payment is more than 7 days overdue and you have not contacted me to make alternative arrangements, you will forfeit the remainder of your sessions and I reserve the right to forward the overdue invoice to debt collection.

You agree to pay all costs, including debt collection agency fees and solicitor’s costs, that I may incur in taking steps to recover any money that you owe to me, regardless of whether legal proceedings are issued in relation to the debt.

Refund Policy

I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment. Please ensure that you are ready and willing to work with me before you place your booking. As outlined above, while you have every right to change your mind and withdraw consent during a session, this will not result in a refund. Instead, the session will be adapted to meet your new needs.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

• replacing the goods or providing the services again; or

• if I am unable to do so within a reasonable time, refunding the full amount that you have paid to me.

If you feel that there is any problem with my services or your purchase, please let me know within 24 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

Delivery and Shipping

The address for in-person sessions and instructions for your attendance will be provided at the time of booking.

All online sessions are held using Zoom. It is your responsibility to ensure that the software is installed and working before your session. You will need a private location where you won’t be disturbed and can speak freely.

Group workshops may be recorded and stored on a password protected computer. These sessions may be shared publicly but your privacy will be protected.

If anything is unclear or confusing, I encourage you to reach out to me so I can provide clarification.

All products are posted using flat rate express postage from Australia Post. You will be provided with a tracking number, and any problems with delivery must be pursued directly with Australia Post.

Appointment Policies

At least 9 days’ notice is required to cancel or reschedule all appointments. Please ensure that you are able to attend before booking in. This allows me to help someone else in the time that has been reserved for you.

Appointments that are cancelled or rescheduled with less 9 days’ notice will forfeit the payment.

If you are prevented from attending your session due to emergency circumstances beyond your control, please contact me to discuss the situation, and provide a medical certificate or other evidence. I may agree to reschedule at my sole discretion.

Intellectual Property

Copyright & Trade Secrets

The content of this website and in all my workshops, programs and resources is protected by copyright laws and treaties around the world, with all rights reserved. This means that you must not use, copy, share or make my work public without my permission.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website. It is also essential that any sharing of my content is done in a tasteful and appropriate manner that reflects the spirit in which it was created. Any vulgarity in connection with sharing my content may be considered defamatory.

You may store, print and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.

If you are participating in my programs or workshops, content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. This content contains my trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any of my content to anyone else without my explicit written consent.

Commercial exploitation of my content in any way that competes with my business, or claiming my content as your own, is strictly prohibited.

You may link to content on my website or social media profiles, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it. However, you must not suggest any form of association, approval or endorsement on my part where none exists.

Fonts

This website uses Sigurd Light Font sourced from http://www.onlinewebfonts.com and licensed by CC BY 4.0.

Dispute Resolution & Jurisdiction

If a dispute arises, you agree that you will not engage in any public discussion about the issues, will behave politely towards me, and will avoid any conduct or communication which might reasonably be expected to interfere with my business or personal interests. You agree to act in good faith and be reasonably cooperative at all stages of the dispute resolution process.  I will treat you with the same consideration.

If there is a problem, you agree to meet with me in good faith to discuss it and try to make a genuine effort to find a win-win solution. If the problem cannot be resolved within a reasonable time, you agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort. I commit to making a similar effort to resolve any disputes in a friendly manner.

These Website Terms & Conditions are subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you for reading & respecting my T&Cs

This document was created with the support of Carefree Counsel. Copying it without permission is a breach of copyright, and really bad business practice. Show respect for me, yourself & your clients by getting your own Contracts that Care!